Our team proudly offers an on-time guarantee and a 100% customer satisfaction guarantee
FAQs
Frequently asked questions.
Do you still have any questions?
You can either pay your route salesman, pay at our store while picking up or make an online payment.
You can also make online order here
We accept card payment and money transfer.
Payment is due upon delivery and issuance of invoice.
A bottle deposit is a fee charged on every dispenser bottle that you do not own that is delivered to you. A bottle deposit is refundable and will be credited to your account once each empty bottle is returned.
A bottle deposit charge may appear on your invoice if more bottles were delivered to you than were returned to your Route Sales Representative. For example, if you received five full bottles and returned only four empty bottles during your billing period, you will receive a refundable bottle deposit charge. Remember, your invoice will only reflect the activity that occurred during the billing period.
No, your rental and/or water delivery is on a month to month basis. You can cancel at any time. We just ask that you give 15 days written notice to pick up any equipment.
Yes you can. We offer special pricing for our customers who choose to pick up their water rather than have it delivered.
Simply leave them at a safe spot and we will drop off your refill in the same spot. Please note, our staff will not enter your building to place bottles on your dispenser or drop off bottles at multiple points within your building or premises.
There are different options: every week, every 2 weeks, every 4 weeks or upon your request. Certain areas can only receive deliveries every 4 weeks due to the distance. Just let us know the schedule you prefer.
If you find yourself running low on water before your next scheduled delivery please call our office at 07039518681, 08180988802, and we will try to make arrangements for you to receive what you need.
You also have the option of stopping by The Water Doctor store and picking up what you need. We are located at 6, Babatunde Anjous Street(Road 47), Off Admiralty way, Lekki Phase 1, Lagos.
We are convenient and affordable! No more lugging heavy bottles from the store or running out of water before your next trip to the grocery store. Save yourself the trouble, let us bring the water to you!
Yes, this is not a drain so whatever falls into the drip tray will stay there until removed. To clean the drip tray, pull up on the tray and it should detach from the water dispenser. Be careful to pull smoothly or whatever is in the tray will slosh. Clean the tray with warm soapy water and place back on the dispenser.
You are required to clean your water cooler/dispenser every 3 months. We offer this service for a fee which is very affordable. Please call 08180988802 or fill this form. For the self service option please watch this video.
Simply tighten the top of the water spigot; underneath the lever. If the water is still dripping out after you tighten the top, call customer service at 08077781428, 08180988802, 07039518681.
Placing a bottle on the dispenser is easy; If your dispenser does not have a water guard system, remove the cap from the bottle, and place on the dispenser. If your dispenser has a water guard system, remove the label from the top of the bottle cap and place the bottle with cap onto the dispenser. The spill-safe attachment on all dispensers will push open the valve in the cap cover saving you from spilling or contaminating the water.
Bottled water should be stored in a cool place away from heat and direct sunlight. We recommend you place your water cooler in a location that’s away from direct sunlight so when you place bottle water on the cooler it’s not affected by sunlight which could cause changes in the colour, taste or smell of your water.
Yes we recycle our bottles through a third party recycling company.
We’re committed to providing fast, affordable, reliable, worry free water purification solutions.
We are open Monday – Friday from 8:00am to 5:00pm, Saturday 9:00am – 2:00pm. We are closed on Sunday and all major holidays.
The Water Doctor team specializes in solving your domestic water problems. We focus primarily in providing access to clean water.
The Water Doctor Service is a service powered by I-MACONI NIGERIA LIMITED. We have been in the field of water purification and packaging since 2005; having the clear objective to provide quality end-to-end solutions in delivering clean water.
Our services range from identifying suitable water sources, analyzing and treating the water from these sources by installing the appropriate treatment solutions and thereafter providing the necessary maintenance & support, for the life time of the solution. So from borehole drilling to provision of water treatment solutions, maintenance and consultation we are there to meet your needs.
